|Here at Connoisseur our main source of payment accepted is PayPal. It's the easiest way to accept payment from all over the world.
And of course is very secure.
Paypal covers the regular debit and credit cards and you don't need to sign up or register, simply select follow the instructions to pay with your card, it's easy.
We have recently had quite a few queries asking about no email confirmation after ordering. All payments are processed with paypal. You receive a paypal email transaction and with it a unique transaction number. This is your proof of purchase. Also during checkout you are notified that your payment has gone through.
We deal with the rest, we feel we provide a great service with a fast turnaround. We receive a high volume of orders from all over the world.
We do not accept personal cheques. If paying with an Echeque purchases aren't sent until it clears.
We do not accept Bank transfers either at present, unless with bulk orders with prior contact.
Please note certain lines of our stock can and does sell out very quickly. Dealing in limited numbers with items like the Ski hats it does happen and we operate on a 'fastest fingers first' basis with plenty of advanced notification of the release date. PLEASE also note that merely adding to basket does not guarantee you a purchase. Items can be held in a cart for a short period, but until you fully checkout the product can be returned to stock if your cart expires.
Please note from 30th April 2012 postal prices have rose rather significantly! And increased further in April 02 2013. However we strive to remain as fair and competitive as we can and share the hit between us and you the buyer; for example an item of clothing from us to post now costs on average £4.10 (UK Recorded), between £3.50-£7.85 (Europe standard) and £4.98-£12.60 (rest of World standard) with a further £6.00 required for the international signed for/trackable option. We have tried to keep any increases or postage charges as low as we can and continue to offer a great product for great value for money, it still can be done!
We always strive to ensure a nice fast turnaround with postage. Though we ask you to please allow at least 3-5 working days for purchases to be processed and delivered to you. Unless of course purchased at weekend or Public Holidays/peak time (eg Summer or) PLEASE ALLOW longer during the hectic festive period or in the event where the workload is high, during a Sale or for example the Weir hats release where items have sold out very quickly delays may be expected and out of our hands. Sometimes parcels may take longer, please note we can only do our bit, once items are posted it's up to the postal service to deliver in good time and usually they will do. However if items are delayed or held up for some reason we need to allow 14 days to be able to have an idea what's happening.
If you have any queries regarding orders please allow a reasonable amount of time before chasing it up.
PLEASE DO NOT ASK ABOUT ORDERS ON THE SOCIAL NETWORKS AS YOU WILL NOT GET A RESPONSE, orders contain your personal details and you wouldn't want them sharing there, so don't ask on there thanks. EMAIL firstname.lastname@example.org is the right protocol to follow.
Items are sent out overseas using standard 'International Airmail'. If you want your item sending out trackable/signed for you must add to cart and purchase the extra signed-for option as this will be of extra cost to you. (on top of the standard postal weight price). Otherwise as stated items are sent out using International Airmail, this is a standard mail option, there is no tracking number with this. We cannot be held liable or responsible for any missing items sent abroad. (See below for more). Once we have posted something out we can do no more. Please note, we have noticed places in Italy and Russia specifically can take a very long time to be delivered sometimes even months, (this is the same for many british shops) and on the very rare occasion sometimes not even arrive. If in any doubt at all then it's up to you to please add the signed for option. This is solely down to the postal service of those countries and there is nothing we can do about it, except to recommend you use the signed for/trackable extra option. Otherwise items are sent as stated above and in buying you accept our T&C when you enter into a purchase.
PLEASE NOTE: All items are sent with Royal Mail and using a Certificate of Bulk Posting Proof with everything we send out UK, Europe and the rest of World.
We are NOT liable for items after we have posted them.
In the event of missing/lost items it is up to the buyer to seek items and or compensation. We post a high volume of items worldwide and mainland items can be tracked via the recorded reference number (UK) and International we have proof we have sent but cannot trace them, standard international airmail doesn't provide a tracking number. Nor can we give a time of how long they will take to arrive as each Country varies, (for example Russia and Italy can be very slow) If you do not want standard airmail where you cannot track it, then you can add Signed for at checkout and pay the extra costs yourself, as mentioned above. We offer that choice, otherwise when you make a purchase you agree to our T&C as outlined on this page. We try to offer as fair a price with postage on most product where possible, though items will vary through shape and size. We try to only charge one postage cost too, regardless of qty's/product ordered.
If you want to have your items sent mainland or abroad using the 'Special Delivery' service you can at your own cost. We offer this option if you want more than the standard shipping method, please contact us after purchase. Otherwise you accept the terms and conditions of sale and are happy to use standard airmail shipping as stated. Please contact us prior to purchase. These rules and regulations form our terms and conditions and it is up to you the customer to learn and be familiar with our terms outlined here. T&C may have to be revised or changed (postal prices for example) again it's your responsibilty to be aware of our terms and conditions.
What are your garment sizes?
Our product is usually always a regular fit and pretty true to size, e.g. Large = 22.5" armpit to armpit, XL = 24 armpit to armpit, See above for more details. All items of clothing are represented by their own size guide on their pages though. We've covered it!
Do you only accept Paypal as a payment?
Paypal is the main payment accepted. Paypal does also cater for bank cards and credit cards. It's very easy and convenient and you don't have to sign up or have an account to use it. It can be used to checkout with a bank card. It is used as the merchant to process payments. We can also ship to anywhere in the world.
Unfortunately we do not accept cheques. Again see below for more details.
How do I buy your product?
Online via our site, any in stock item is available to purchase directly with a 'buy now' button. Selected product can also be purchased via any of our current selling partners or stockists subject to their stock availability.
Do you do women's or childrens Tees?
At present there are no plans to develop our designs on to any other tees than stated, ie baby wear or 'skinny fit' tees. We don't get enough demand for this type of tee to currently make it viable. Most of our design work is aimed at the male persuasion or film lover. That's not to say we're being ageist or indeed sexist, if there is a demand for a certain design we'll strive to see what we can do subject to supplier availability.
I live abroad, can I purchase your product?
Absolutely. We'll send our tees out to anywhere in the world. With free postage worldwide. Please see payment details below for more details on costs and postal guides.
Can you supply your product in bulk for sale?
Yes, we currently supply several stores with our tees and are in negotiations with others. We'd be delighted to send our tees out to reach a wider market without going overboard. For details on minimum supply, cost and more details please email us. We have a policy and system in place for store supplies.
Our other product is usually done in very limited quantities and thus available exclusively online through this site.
Where possible we will offer product to our retail parntners.
Why do I not receive a receipt/invoice paperwork?
As stated above we are a 21st Century business operating fully online. We feel the use of paperwork is excessive, time consuming and an unnecessary burden on the environment. It isn't required as most/if not all of the transactions are done via paypal. The paypal transaction is your proof and receipt of purchase. When you check out you are taken to a page which clearly acknowledges your order has been successful. When you check out with paypal you will receive an email from our store notifying you of your order as will we. We'd love to respond personally to each and every sale and to let you know about orders being dispatched but time contraints and sales volumes prevent this.
Anymore questions or queries then please feel free to mail us.
|Who are we? We are a tiny brand with big ideas, based in the North West of England.
We are a two-man team working hard at it ourselves and with regular collaborators, friends, cohorts and using professional expert craftsmen (and women) to help produce our workings, designs and ideas.
Our manifesto is : to offer a quality, alternative, individual, original and of course most important of all affordable product.
We're full of genuine passion, creativity and ideas! 'We do what we like and we like what we do!'
Our ethos and background is based around 'popular culture' and always has been - from the music we hear and the films we see,
to the clothes we wear and the beer we drink. Which of course caters a wide range of ideas.
We are an entirely self sufficient brand we've never begged nor borrowed - everything we do is put back in to expand further with steady growth as we develop new ideas and improve as we go and we're proud of that. Our sales speak for themselves, we have a growing customer base from all over the planet!
Our t-shirts are all professionally screenprinted in Manchester in the UK. Our clothing and accessories are crafted by professionals with many years experience and history in their relevent field. Our range of product is produced in limited quantities where ever possible, always ethically and produced using the best people where ever it may be; England, the United States, Europe and the rest of the World, whoever can do it best as we believe that is what counts!
We're always looking at new and original ways to develop ourselves as a brand. We are still a work in progress - join us on our journey.
The Casual Connoisseur Ltd leave politics at the door on the way in, we are not affiliated to any other brands or groups or persons unless stated otherwise. Anything that may suggest so is merely coincidental. We have established our brand - our own look and imagery, including our own unique style.
Please beware of pale imitations. We are the Connoisseur brand. We do our own thing, we do what we like and we like what we do.
We are a 21st Century fully web based business so our main form of contact is via email,
if you want to get in touch please do here. You will always get a response and quickly!
Why The Casual Connoisseur?
Our name fits, we consider ourselves 'casual' connoisseurs of several interests... over the last few years we have adpated and evolved and you will find us referred to as The Connoisseur brand or quite simply Connoisseur. All our items of clothing do tend to carry the 'Connoisseur' branding.
The Casual Connoisseur is our Limited Company name.
Our name and logo are registered trademarks.
We will refund or exchange an item if required if it is returned in the exact same condition and packaging it was delivered in and within 14 days of purchase. We don't send receipts out with our goods as they are all covered with a Paypal transaction receipt.
You also receive an order acknowledgement at checkout and an email from our store.
If purchased from a store please follow their own store policy. We do not accept any returns from or for stores.
You MUST contact us first prior to returning any items. And they must be sent with trackable/proof of postage and
we ask for where they have come from and why, otherwise we won't know.
All items are thoroughly checked prior to shipping so we will not refund items deemed faulty.
We cannot accept responsibility for any goods once worn, used or washed.
Our sizing guide is clearly available to refer to on all items of clothing, we ensure all are measured up and checked and a guide added.
So please ensure you check the sizing prior to order to avoid the inconvenience of returns.
Our care guide is clear and simple - all tees are professionally screenprinted and designed to last so we don't envisage any problems.
All items of clothing we sell is always of a high standard. Our clothing has been hand crafted to our own specifications and tested thoroughly prior to selling.
The Weir hats, can be hand washed or washed on a delicate machine cycle. See also the cagoules and anything else.
Refer to the specific garments washing instructions/care guide or the items page if the garment doesn't carry a label.
Sale or clearance items sold at a reduced rate to clear stocks are non-refundable or exchangeable.
Please be aware if buying reduced stock we do not offer a return policy, we're reducing stock for a limited period at a reduced rate to clear.
PLEASE NOTE : Certain lines maybe sent with standard first class mail if the item is small enough to come in line with
the 'large letter' standard package (ie stickers/beermats)
Once again to clarify: EVERYTHING WE POST IS DONE SO WITH A 'ROYAL MAIL BULK POSTING CERTIFICATE'.
THIS CONTAINS YOUR NAME, HOUSE NUMBER AND POST CODE.
THIS IS OFFICIAL PROOF OF POSTAGE THAT WE HAVE POSTED YOUR ITEM TO YOU. WE ARE NOT RESPONSIBLE NOR LIABLE FOR ANY ITEMS ONCE POSTED.
When purchasing from us you agree to the terms and conditions laid out here.
Items are sent in the UK with Recorded Mail and standard mail abroad. Items in the UK do contain a reference/tracking number. Items abroad do not. If you want signed for mail overseas you should contact us first as you will have to pay the extra costs.
In the rare event an item may go missing or undelivered this is not our responsibility it is up to you to make a claim, we will assist where possible.
We reserve the right to refuse an exchange if we believe it to be in our interests.
Refunds/exchange are at the descretion of ourselves.
|GARMENT CARE AND ATTENTION : WE TRY AND ENSURE ALL OF OUR PRODUCT HAS RELEVANT CARE INSTRUCTIONS CLEARLY ON THE GARMENT ITSELF.
IN THE EVENT IT MAY NOT WE WILL ADD THE INFORMATION ON THE PRODUCT PAGE.
Our T-shirts are all professionally screenprinted. the care guide is pretty simple and easy to follow as this method is tough, durable and versatile. However we still recommend for a longer life, less harm on the environment and to keep the best quality of your tee you should wash at 30 degrees, do not tumble dry or dry clean your tees and of course when ironing your tee you should iron on reverse/not directly on the design/motif.
FOR ALL OTHER GARMENTS PLEASE REFER TO THEIR INDIVIDUAL WASHING INSTRUCTIONS. IT'S USUALLY PRETTY CLOSE OR THE SAME.
OUR PRODUCT IS MADE TO WEAR. ITEMS WILL WEAR OVER TIME. BUY THEM ENJOY THEM AND WEAR THEM OUT!
|NOTE : we have taken the time to measure each and every garment we produce and stock, there is a clear and easy to follow size guide on each product page (where applicable), therefore you should check your sizing prior to placing an order, whilst we have to accept returns for wrong sized items it can be totally avoidable if you just follow the guide and save a lot of time and hassle for the both of us.
* In the event you have ordered the incorrect sized item, the postage cost is paid by the buyer and not ourselves as it an error on the buyers part and not ours.
We like to make things easy. Once again, please ensure you check your size prior to ordering.
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THE CASUAL CONNOISSEUR LIMITED 7520349
By viewing and using our website casualco.com in it's entirety, you are agreeing to comply with and be bound by these terms and conditions of use, which together with our policy, govern The Connoisseur Brand's relationship with you in relation to this website. if you disagree with any part of these terms and conditions, you must not use our website.
the content of the pages of this website, including product details, imagery and pricing, is for your general information and use only. It is not to be reproduced, it is all copyright to the Connoisseur Brand. it is and can be subject to change without notice. Please note neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Any use of information or materials on this website is entirely done so at your own risk, for which we shall not be liable. it shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. this material includes, but is not limited to, content and product design, layout, look, appearance and graphics. any redistribution or reproduction of part or all of this material in any form is prohibited other than in accordance with prior permission or
this website and its content and products is copyright of The Casual Connoisseur Ltd - © 2013. all rights reserved.
you may print or download to a local hard disk extracts for your personal and non-commercial use only.
you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source and ownership of the material. All rights reserved. You may not, except with our express written permission, distribute or commercially exploit the content of our brand or website. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Any unauthorised use of this material or this website may give rise to a claim for damages and/or be a criminal offence.
DISCLAIMER : The designers, manufacturers and distributors of our product have no connection with the personality, team or organisation shown or depicted, nor with any organisation or company associated with them. Those personalities and organisations have not endorsed, or been involved in the production or distribution of this product. Our designs are based around popular culture and as a result often pay tribute or homage a varied range of interests.We are not representitive, nor affiliated to any persons, brands or names that may be suggested on this site, we are paying homage to different variations of popular and casual culture from film, tv, music and media. All artwork is only original to (and reproduced by) ourselves.
For original artwork, photography, film and music linked or coincidental to what we produce, visit the respected websites for those items/persons.
|Do you have a store or online shop? If you are interested in stocking our product then do not hesitiate to get in touch! For full details and prices Email us.|