|© Copyright. | THE CONNOISSEUR BRAND
|Do you have a store or online shop? If you are interested in stocking our product then do not hesitiate to get in touch! For full details and prices Email us.
By shopping with us through our website you enter into a user agreement and are bound by and accept our terms and conditions laid out here.
To protect both us the seller and you the buyer we have taken time to produce and prepare a full list of simple rules and regulations to adhere to.
Sometimes when we add new product it can sell out very fast upon release, when you add a product to your cart this does not mean you have
purchased the item until you have completed checkout, items are only held in a cart for a few minutes before they will go back into stock.
Please note in the event an item is out of stock you will be notified as soon as possible. Lot's of our product sells out instantly when added online,
we offer the fairest way which is a date/time announcement in advance and it's sometimes a case of 'fastest fingers first'.
It should also be noted we don't accept or offer pre-sales in advance so please don't ask.
We accept all forms of participating debit and credit cards and Paypal payments from all over the world. Paypal is the secure merchant we use to
process all payments and is 100% safe and secure. We do not accept personal cheques or bank transfers. Any payments that come through as
eCheques will not be posted until they clear. All orders will be sent to the address associated with payment as well as the receipt transactions and
notifications will be sent to the email address used when buying. Occasionally people say they received no correspondence when purchasing,
if you're order is successful you will be notified straight away on our shop and then you will receive a Paypal transaction receipt to the email used to
make the purchase.
Please note, due to time issues it is currently impossible for us to notify you of a dispatch email.
Our online store is open 24 hours a day, 7 days a week. Personally, however we aren't quite robots but tend to operate on average
of around 12-15 hours a day, 5/6 days a week, so we always aim for a super fast turnaround with purchases, however we do ask you to allow the
following guidelines during normal working weeks :
3-5 working days to receive your item within the UK, 7-10 days Europe and longer for the RoW. Each Country of course can vary. We also ask you to
please understand that weekends aren't classed as working days, if you make a purchase on a Friday evening please don't expect it the day after.
Please also note during bank/public holidays or during the festive period delivery is always going to take an extra few days longer. Nobody likes
waiting for parcels, we know that. We always offer a fast and reliable service where we can. Please do NOT use the social networks (especially
direct messages on instagram and twitter these will not be responded too!) to ask about an order, as you will not get a response there; because
orders contain personal details and it's not the correct form of contact! Please only contact us via email if you need to ask a question about your
order, please also allow the above guidelines to pass before asking about deliveries if in the rare event an item still hasn't arrived in the usual alloted
time guidelines above.
All of our items are sent out using the services of Royal Mail, unless stated otherwise. All items in the UK are sent with First Class 'Royal Mail Signed
For' unless clearly stated otherwise. This is a tracked service which requires a signature. In the event you miss delivery it is your duty to rearrange
delivery with Royal Mail. If you miss delivery and the item is returned we will contact you upon receipt, it is your duty to cover the costs of
Each year postage costs increase and where possible we try our best to share the costs with the customer. PLEASE NOTE: All items we post are
logged on an official Certificate of Bulk Posting Proof with everything we send out UK, Europe and the rest of World this includes reference
numbers for UK and this is our proof of postage. We are NOT liable for items after we have posted them.
INTERNATIONAL customers: Items are sent out overseas using the standard 'International Airmail' service. If you want your item sending out
trackable/signed for then you must purchase the extra signed-for option as this will be of extra cost to you (on top of the standard postal weight
price). Otherwise as stated above, items are sent out using International Airmail, this is a standard mail option, there is no tracking number with
this, so please don't email asking for one. We cannot be held liable or responsible for any missing items sent abroad. Once we have posted
something out we can do no more. If in any doubt at all then it's up to you to (and we recommend you do) add the signed for option. Once we have
posted items out it is in the hands of the postal service of those countries and there is nothing we can do about it. Otherwise items are sent as
stated above and in buying it is important we clarify that you accept our T&C when you enter into a purchase. In the UK where we can provide the
tracking number and the item shows up as undelivered after an extended period of time without successful delivery, or non return back to us, we
will refund 50% of the price.
WHERE DO WE SHIP TO? :
Unlike quite a lot of UK based websites, we don't restrict where we ship to. We'll post anywhere in the world. However please note, Turkey, Russia
and Italy are some Countries that can and do encounter problems with shipping. We have a loyal audience in Russia and are happy to send items
there, though same with Italy there can be delays and sometimes the items may take a few weeks to arrive. This is down to the postal services and
customs of those Countries and is out of our hands. As above if in doubt please use the signed for/trackable service at extra cost.
We will refund or exchange an item if required if it is returned in the exact same condition and packaging it was delivered in and within 14 days of
purchase. We don't send receipts out with our goods as they are all covered with a Paypal transaction receipt and a unique order number on our
You also receive an order acknowledgement at checkout and an email from our store. If purchased from a store (one of our stockists) please follow
their own store policy. We do not accept any returns from, or for stores or stockists, only items purchased directly from us.
You MUST contact us prior to returning any items. And they must be sent with trackable/proof of postage and
a note with your details so we know where they came from, otherwise we won't know. All items are thoroughly checked prior to shipping so we will
not refund items deemed faulty if we believe they weren't sent out that way, otherwise it will be at our discretion. We cannot accept
responsibility for any goods once worn, used or washed. Please note only in the event where we have sent an incorrect item will we reimburse
return postage costs, any other returns are to be paid in full by the sender. Refunds will be processed upon receipt and checking of the item once
received in it's original sent form only, so it is in re-saleable condition as was sent, if you can't send the full packaging back this will be deducted
from the refunded amount. Stuff coming back screwed up and missing packaging isn't cool and we have to replace and repackage at time and costs,
Please also note postage costs on t-shirts sent in the UK WILL also be deducted as we are covering them with the price, anywhere else where you
have paid postage on top is not applicable and you will be refunded accordingly.
Our sizing guide is clearly available to refer to on all items of clothing, we ensure we take the correct time out to measure up and check all garments
we sell and then a size guide is added to the product page. So please ensure you check the sizing prior to order to avoid the inconvenience of
Sale or clearance items sold at a reduced rate to clear stocks are non-refundable or exchangeable.
Care guides are also on all of our clothing where possible. Our sizing guide is clearly available to refer to on all items of clothing, we ensure all are
measured up and checked and a guide added. So please ensure you check the sizing prior to order to avoid the inconvenience of returns.
Our care guide is clear and simple - All of our garments should carry their own easy to follow care guides where possible, one item that doesn't is the
The Weir hats, these can be hand washed or washed on a delicate machine cycle only.
Refer to the specific garments washing instructions/care guide or the items page if the garment doesn't carry a label.
PLEASE NOTE : Certain lines may be sent with standard first class mail if the item is small enough to come in line with
the 'large letter' standard package (ie stickers/beermats).
As is covered above please do not send direct messages on social media, eg: twitter and instagram to ask about an order or where to return it.
These messages will NOT be responded to. The only and correct protocol is to send us an email with your details.
NOT FOR PROFIT AND RE-SELLERS : We reserve the right to refuse a purchase (refunded immediately) if we believe it to be in our interests.
Refunds/exchanges are at the discretion of ourselves. Occasionally people will buy limited or in demand items to simply sell on for profit. Known
commonly as 'resellers'. Due to the sought after nature of the Weir hats this is something we have encountered over the last two years. This is
something we take seriously. As an independent business we have found this simply damaging to what we do, known re-sellers will be refunded and
We reserve the right to do this as we wholeheartedly believe one persons greed can damage the longevity of the product we sell, as many who
really want these items miss out on these, as they sell out online rapidly bought by a few with the wrong intentions.
PRIVACY AND COPYRIGHT:
personal information are used by paypal which offers a world class safety and fully secure service.
Copyright: The copyright and other intellectual property rights in the website and any information, images or software accessed via the website
are owned by The Casual Connoisseur and the Connoisseur Brand, and under no circumstances may be used, copied or altered without our express
consent. Copyright extends to the design, look and feel of the website, all photographs, designs and all content and our marketing materials.
The Casual Connoisseur Ltd is our company name, we also have registered trade marks and logos and domain names are trading names or trade marks
are all copyright and may not be used by anyone else without our express permission.
We are a modern fully operational website and as such our form of contact is via email.
If you are looking for a returns address you won't find it here as you must contact us prior to returning any items.
Small print stuff....
By viewing and using our website casualco.com in it's entirety, you are agreeing to comply with and be bound by these terms and conditions of use, which together with our policy, govern The
Connoisseur Brand's relationship with you in relation to this website. if you disagree with any part of these terms and conditions, you must not use our website.
the content of the pages of this website, including product details, imagery and pricing, is for your general information and use only. It is not to be reproduced, it is all copyright to the Connoisseur
Brand. it is and can be subject to change without notice. Please note neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or
suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we
expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Any use of information or materials on this website is entirely done so at your own risk, for which we
shall not be liable. it shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. this material includes, but is not limited to, content and product design, layout, look, appearance and graphics. any redistribution or
reproduction of part or all of this material in any form is prohibited other than in accordance with prior permission or
this website and its content and products is copyright of The Casual Connoisseur Ltd - Â© 2013. all rights reserved.
you may print or download to a local hard disk extracts for your personal and non-commercial use only.
you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source and ownership of the material. All rights reserved. You may not, except
with our express written permission, distribute or commercially exploit the content of our brand or website. Nor may you transmit it or store it in any other website or other form of electronic retrieval
Any unauthorised use of this material or this website may give rise to a claim for damages and/or be a criminal offence.
DISCLAIMER : The designers, manufacturers and distributors of our product have no connection with the personality, team or organisation shown or depicted, nor with any organisation or company
associated with them. Those personalities and organisations have not endorsed, or been involved in the production or distribution of this product. Our designs are based around popular culture and as
a result often pay tribute or homage a varied range of interests.We are not representitive, nor affiliated to any persons, brands or names that may be suggested on this site, we are paying homage to
different variations of popular and casual culture from film, tv, music and media. All artwork is only original to (and reproduced by) ourselves.
For original artwork, photography, film and music linked or coincidental to what we produce, visit the respected websites for those items/persons.